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Report a Toolkit Error

Use this form when a Genealogy Research Toolkit tool errors out or doesn't finish. A run that fails on our side doesn't count toward your monthly runs.
This form is for tool errors only. Questions about a lesson go on that lesson's community post. Questions about your own AI tool or computer go to your AI tool's Help and Support.

Name

Email

Which tool?

When did it happen?

What happened?

A
B
C
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E

Tell us the steps you did and what you saw. Copy any error message exactly.

Screenshot of the error (optional)